WEBSITE TERMS AND CONDITIONS
Please take the time to read these terms and conditions. By using Pilates Products Website and the services and information offered on our Website, you are agreeing to these terms and conditions.
If you purchase products through our website, there will be additional terms and conditions relating to the purchase. Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.
- Services means purchasing products on our website.
- The Website means the Website www.pilatesproducts.com.au
- We/Us etc. means Natural Magic and any subsidiaries, affiliates, employees, officers, agents or assigns.
ACCURACY OF CONTENT
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.
The information contained on this Website should not take the place of professional advice.
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.
You agree that you will use this Website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the services.
If you contribute to our forum (if any) or make any public comments on this Website or about this Website anywhere else which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the website.
We reserve the right to refuse or terminate service to anyone at any time without notice or reason.
PASSWORDS AND SETTINGS
You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.
INDEMNIFICATION FOR LOSS AND DAMAGE
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
INTELLECTUAL PROPERTY AND COPYRIGHTS
We hold the copyright to the content of this website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by us, in which case we may require you to sign a Licence Agreement.
If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address: firstname.lastname@example.org
The trademarks and logos contained on this Website are trademarks of Natural Magic. Use of these trademarks is strictly prohibited except with our express, written consent.
LINKS TO EXTERNAL WEBSITES
This Website may contain links that direct you outside of this website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.
LIMITATION OF LIABILITY
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.
Privacy policies should also include opt-out information and information about how your customers can update or access their information.
These terms and conditions are governed by and construed in accordance with the laws within Australia. Any disputes concerning this Website are to be resolved by the courts having jurisdiction in your particular state of Australia.
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your state of residence within Australia.
SATISFACTION GUARANTEED – OUR PROMISE TO YOU
Natural Magic strives to provide products of the highest standard in order to guarantee your complete satisfaction.
In addition to the protections provided by Australia’s consumer laws, we guarantee that the products you purchase from us are fit for the purpose set out on the website information and sales pages.
If for any reason you are not completely satisfied with your purchase or our service, please contact us via email on the Contact Us page within 7 days of purchase and we will rectify the situation, issue a refund or replace the product if it is proven to be faulty. Please see our refunds policy below
RETURNS AND REFUNDS POLICY
We offer a 30-day money back guarantee on items we sell at www.pilatesproducts.com.au. Please contact us on our contact page to let us know if you would like to return a product that you are not completely satisfied with that you purchased. It will need to be in a brand new and an unused condition and in the products original packaging that is also intact. The return postage costs will be at the responsibility of the purchaser to cover and a tracking number is also strongly suggested to obtain to prevent loss of the product.
All of our products are sealed for hygienic and protection purposes of the goods. When we receive the item safely in a 100% unused condition, we will process your refund in full. If the item arrives damaged, we will contact you within 48 hours so that you can raise a dispute with your shipping company.
We do not offer a no questions asked Money Back Guarantee; in fact, we have to ask questions and all we expect is that you will play fair in return. In order to keep our expenses low and try to prevent the rare few that try to abuse the refund system we have outlined below the refund terms and conditions.
When you make a purchase on our website www.pilatesproducts.com.au you are agreeing to the conditions. We can’t accept returns on any item after 30 days of purchase and products for change of mind need to be returned in a 100% brand new condition. There is no restocking fee for all returns. While we shipped your item for free, we still had to pay postage costs at our expense so as such you will be refunded the cost of the product less our shipping and handling charges.
For faulty items you will need to go to the Contact Us page and explain to us the issue that you are experiencing. If the issue is due to something arriving damaged, we will request from you; images of the product being damaged. If it is an electrical, battery operated device or other functional issue we will request from you a video which you simply record on your smart phone or tablet etc. A short video explaining the issue is all that is needed. This will then be submitted to our warranty team who will evaluate and get back to you within 5 working days. From there if the product is proven to be faulty, we will refund or replace the product for you. If you have a technical problem that prevents you from using the product, in most cases we will be able to solve it together. If we can’t solve the problem and you fail to get the benefit of the product, then we will refund your money in full.
We reserve the right to refuse a refund request if we believe our refund policy is being abused or that the customer will continue to use the product in breach of our Intellectual Property rights.
Above all, if you make a claim for a refund, we are looking for information from you that will lead us to improve the product, amend our product information or deliver an improved customer experience. If you are unhappy, we want to know why. If the product does not meet
Our guarantee has two functions: to assist us in the continual improvement of our products and services and to maintain the loyalty of our customers. With this in mind we hope you will let us know if you’re not happy with our products or services and give us the chance to make things right. If a product does not meet your needs, we want to know why. If you are so dissatisfied with our service, we want to know why.
Need More Help?
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